Fan Alert: Cleveland Indians Introduce Restrictive Tickets

04/17/2012

WASHINGTON – The Fan Freedom Project (FFP) today warned Cleveland Indians fans that transferring single-game digital tickets for the 2012 season will be restricted through the team’s new FanPass system, limiting their ability to resell or even give away tickets.

“The Indians are an iconic American sports team, but fans need to know the truth about their tickets or strike out when trying to buy tickets as a gift, or give tickets away if they can’t attend the game at the last minute,” cautioned FFP Consumer Advocate Elizabeth Owen.

Added Cynthia Sich, Director of the Summit County Office of Consumer Affairs: “When making purchases online, it is imperative that consumers read the terms and conditions that will apply to the sale before clicking on yes. Do not assume that just because you have bought tickets in the past the same rules apply. Protect yourself by taking your time and read the fine print so you do not get an unwelcome surprise that prevents you from using the tickets.”

However, the Indians Website provides confusing information for fans. The “FanPass” name is applied to both single-game tickets and season tickets. FanPass season tickets appear to be fully transferable at this time, while single-game tickets are not.

“The Indians must clarify whether MLB FanPass tickets are restricted or not,” noted Owen. “Single-game ticket buyers need to be aware of any new limitations, and Indians season ticket holders should be concerned about the future of their tickets. Indians season ticket holders should contact the team to demand that their tickets remain transferable or risk meeting with an unpleasant surprise next season.”